Refund policy

All used parts sold by Iron Eagle Truck Center are inspected before listing, but we understand that unseen issues can arise with salvaged components. This policy explains how returns and refunds work for orders placed on ironeagletruckcenter.com.

30-Day Return Window

You have 30 calendar days from the date of delivery to request a return. Requests made after 30 days will not be accepted.

Please contact us before sending anything back. Returns sent without our approval may be refused.

Defective Items

• Definition of "defective": The item is mechanically or electronically non-functional under normal operating conditions.
• No restocking fee: Defective items are not charged a restocking fee.
• Return shipping: We cover return shipping on defective items. Contact us first and we will arrange the return.
• Refund: If the part is confirmed defective after inspection and testing, you will receive a full refund of the original purchase price (excluding initial expedited shipping costs, if applicable).

Wrong Part Shipped

If we shipped a different part than the one you ordered, it is handled like a defective item: no restocking fee, and we cover return shipping.

Non-Defective Items

This includes parts ordered in error, misdiagnosed issues, parts that do not fit, and change-of-mind returns.

• Restocking fee: A 25% restocking fee is deducted from the refund.
• Return shipping: The customer pays return shipping. We recommend a trackable, insured shipping method.
• Condition: The part must be unused and in the same condition we shipped it.
• Shipping charges: Original shipping charges are not refunded.

Fitment Responsibility

It is the buyer's responsibility to verify part numbers, casting numbers, and fitment before purchase. A part that does not fit because the wrong application was ordered is not a defect in the part.

Our Markings

All returned parts must bear our original, unaltered marking or inventory stamp. Parts returned without our markings, or parts that have been tampered with, disassembled, or modified, are not eligible for a refund.

What Is Not Covered

This policy covers the cost of the part only. Iron Eagle Truck Center is not liable for incidental or consequential damages, including:

• Labor costs for installation, removal, or diagnostics.
• Towing, freight, or vehicle recovery fees.
• Equipment downtime, lost revenue, or rental fees.
• Damage caused by improper installation, failure to clear related system fault codes, or installing a part on a misdiagnosed vehicle.

The Return Process

1. Contact us: Within 30 days of delivery, email or call us with your order number, the exact part number, and the reason for the return. For defective items, include a clear description of the defect or failure.
2. Ship the part: Send the part back as we instruct. We cover return shipping on defective items. The customer pays return shipping on non-defective items.
3. Inspection and refund: Once we receive the part, we inspect and test it. Approved refunds go to the original payment method within 3 to 5 business days, minus any restocking fee that applies.

Cores

Core charge refunds follow the core return instructions shown on the listing or provided with your order.

eBay Purchases

Parts bought through our eBay store follow eBay's 14-day return policy shown on the listing.

Contact

Email customersupport@ironeagletruckcenter.com or call or text 262-374-5602.